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Frequently Asked Questions

Questions about booking

Best price - is on our website

All of our best prices are listed on the website; these are regularly updated with relevant discounts and offers. We cannot offer better prices via email.

What is included in the price?

The Iceland car rental prices include all necessary charges and fees such as:

  • Free shuttle service at Keflavik airport, pick up and drop off
  • 24 hour roadside assistance
  • Free cancellation (until 48 hours before pick up)
  • 24% Local VAT
  • Unlimited mileage/km
  • Airport surcharge if applicapable
  • Studded winter tires in winter
  • Weather warning e-mails during your trip
  • Free booster seat
  • Cleaning of the car after drop off
  • Fuel discount card with free wifi and coffee at Olís and OB gas stations
  • No hidden fees


The price also includes the following insurance!

  • - PAI (Personal Accident Insurance)
  • - Third party liability insurance
  • - Collision Damage Waiver (“CDW”)

How can I pay for my rental car?

You can pay a 15% down payment now and the rest on arrival. If you prefer, you can also pay the full amount now. Due to high fluctuations in the exchange rate it can be good to pay now to guarantee the price.

The best way to book and pay is through the booking engine on our website using a credit card.
We accept Visa, Mastercard, American Express, Diners Club, JCB, Union Pay and Discover.

You may be able to pay with a debit card on our website, if your card has an online payment option.

ATTN The cardholder/renter and the card used to pay for the booking has to be present at pick up and the card that is used to pay online has to be the same card as is used to guarantee the rental agreement.

Renting without a credit card

You can pay online with debit cards that have the online payment option.

When you pick up the car, that same card has to be used to guarantee the rental agreement. We offer two card options:
1. We will accept a credit card as a guarantee, no deposit is required. If the credit card is not clearly marked as a credit card our front desk staff is not authorised to accept it.
2. We will accept a debit card, debit/credit card or prepaid credit card only if the card has a 15-16 digit number on the front, and you buy our Platinum Insurance package for the duration of your rental period.

If the card or card holder is not present at pick up, we will need another card to pay for the booking as well as guarantee the rental agreeement, otherwise we are not able to deliver the car.
The cardholder of this new card will be the renter, their card will be charged for the amount of the booking and the older card will be refunded.

ATTN The cardholder/renter and the card used to pay for the booking has to be present at pick up and the card that is used to pay online has to be the same card as is used to guarantee the rental agreement. 

Just remember that the cardholder/renter and all extra-drivers have to be present to sign the rental agreement at pick up. The card used also has to be valid for 100 days after the rental period ends.

The main driver and the credit card holder are not the same person, what should I do?

The person that owns the credit card used to pay for the booking and takes responsibility for the car has to sign the rental agreement. If that is not the same person as the main driver, we will list the driver as an extra driver.

Just keep in mind that all drivers and extra drivers have to be present at pick up to sign the rental agreement. 

How do you protect my personal and credit card information online?

The online reservation service is located on a secure server that guarantees the safety of a transaction. The system uses SSL (Secure Socket Layer) encrypting technology. SSL works by encrypting all communications between your computer and our server so the information cannot be intercepted.

Age requirement and drivers license

All drivers must present driving licenses to rent with Iceland Car Rental.

A full driver's license must have been held for at least 12 months and must be presented at the start of the rental.

Renter must be 20 years old.

We accept all driving licenses issued by countries within the EU and USA/Canada. If you are from a country outside those regions we will accept your driving license if it has a license number, your photo, a valid date and is in roman alphabet. If your driving license does not fulfill those requirements you will need an international driving license to drive in Iceland.

Information about our cars

Browse all the cars we offer or specific categories such as small cars, 4x4 cars, vans and minibuses

You can also view automatic cars and manual cars

Insurance and extras

What insurance is included in the price?

The following insurance is included in the price: 

Collision damage waiver (CDW) with 320.000 ISK deductible.
Third party liability insurance (TPLI)
Personal accident insurance (PAI)

For more information on the insurance we offer and deductible / liability excess amounts please visit our Insurance page.

Can I get insurance with 0 ISK deductible / liability excess?

Yes! You can buy yourself peace of mind by adding our Platinum insurance which has 0 ISK deductible / liability excess. The Platinum insurance includes: CDW, Super CDW, Theft protection (TP), Tire Insurance (TI), Gravel Protection (GP) and Sand and Ash Protection (SAAP).

The price for a small/medium car is 4950 ISK and for a large 4x4 SUV or Jeep it is 5950 ISK.

You can read more about all the insurance we offer with details on our Insurance page.

What is not included in the insurance packages?

The renter is always responsible for damages, which are not covered by our Silver, Gold or Platinum insurance packages or individual insurance. Examples of this are:

Damages caused to the underside of the vehicle. This also applies if the vehicle rolls over.
Damages caused when driving off road or through waters and rivers
Damages caused to the tires or the wheels of the car (unless you have (TI) tire insurance)
Damages caused by the wind blowing up the door
Damages caused by negligence or driving while intoxicated

For a full list of what is not covered as well as details about our Insurance check out our Terms page.

What extras do you offer?

Read all about the extras we offer on our Extras page

You can always add extras when you pick up the car but we urge you to book in advance to make sure we have the extra available when you pick up the car. 

Office and pick up

What documents will I need at pick up?

When you pick up the car, you will need to have a valid driving license and the card used to pay the online booking with to guarantee the rental agreement. We offer two card options:

1. We will accept your credit card as a guarantee, no deposit is required. If the credit card is not clearly marked as a credit card our front desk staff is not authorized to accept it.

2. We will accept you debit card, debit/credit card or prepaid credit card only if the card has a 15-16 digit number on the front and you buy our Platinum Insurance package for the duration of your rental period.

Please note 
The cardholder/renter and the card used to pay for the booking has to be present at pick up and the card that is used to pay online has to be the same card as is used to guarantee the rental agreement.

If the card or card holder is not present at pick up, we will need another card to pay for the booking as well as guarantee the rental agreeement, otherwise we are not able to deliver the car. The cardholder of this new card will be the renter, their card will be charged for the amount of the booking and the older card will be refunded.

Just remember that the cardholder/renter and all extra-drivers have to be present to sign the rental agreement at pick up. The card used also has to be valid for 100 days after the rental period ends.

If you present a card that is not clearly marked a credit card at time of pick up, but decide not to take Platinum insurance, no refund will be made as that is considered a cancellation within our 48 hour no cancellation period.

Information about credit and debit cards
If you are in doubt whether your card is a debit or credit card, feel free to contact us and we will look up your card number. We have English, French, Polish and Icelandic speaking agents that are happy to assist you. 

When are the Iceland Car Rental offices open?

Our office by Reykjavik KEF airport is always open for pick ups. If you are dropping off a car at night during our office season you can leave the keys in the drop off box. 


Our office in Reykjavik is open during the following times:
Monday - Friday from 8am - 18.00 / 6pm.
Saturday - Sunday our Reykjavik office is open from 9am - 16.00 / 4pm.

You are able to return out of office hours in our Reykjavik office, by leaving the keys in the drop-box outside our main entrance. Please note that a vehicle that is returned out of office hours will not be checked in until the next business day and you are responsible for the vehicle until then.

Opening hours during the holidays

24 December

Reykjavík office open 09:00 - 13:00 / 9am - 1pm

Keflavík office open 04:00 - kl 16:00 / 4am – 4pm

25 December

Reykjavík office open 09:00 – 13:00 / 9am - 1pm

Keflavík office open 07:00 - 16:00 / 7am – 4pm

26 December

Reykjavík office open 09:00 – 16:00 / 9am - 4pm

Keflavík office open 04:00 - 24:00 / 4am – 12am

31 December

Reykjavík office open 09:00 - 13:00 / 9am – 1pm

Keflavík office open 04:00 - kl 16:00 / 4am- 4pm

1 January

Reykjavík office open 09:00 – 13:00 / 9am – 1pm

Keflavík office open 07:00 - 16:00 / 7am – 4pm

Do you offer a shuttle service?

Yes, we have a free shuttle service which goes every fifteen minutes around-the-clock between airline terminals and the rental car parking lots. Check out the route in the video below.

When you exit the customs area, continue straight ahead and outside the airport entrance. From there, you walk through a covered footpath and at the end of the path you will find the shuttle service.  (Yellow shuttle bus).  Our rental office is located very close to the airport (3rd stop).

Can I be sure I will get the car I booked?

We always try to provide the car you booked but unfortunately, we are unable to guarantee the brand and model. If the exact model you booked is unavailable at the time of pick up we will give you a similiar model or an upgrade, that is guaranteed.

Picking up in one location and returning in another location

You can pick up in one location and return in another. Please note that a 5.000 ISK location switch will be added.

Can I choose to pick up a car out in the country?

No, unfortunately we do not have sales offices out in the country. However, you can choose to drop off a car in the towns of Akureyri and Egilsstaðir, the location surcharge for this service is: 

Akureyri = Drop off 74.000 ISK.
Egilsstaðir= Drop off 84.000 ISK.

What happens if I will be late to pick up the car?

If you will be late for some reason please let us know as soon as possible, we will of course hold the car for you.

If we do not hear from you, we hold the car for 2 hours after your pick up time. After that we might give the car to another customer.

Drop off information

If you are dropping off in our office by Reykjavik KEF airport we advise you to be there at least 3 hours before your flight. The airport is a busy international airport with many planes leaving at the same time. Once you have returned the car to our lot, you can take the shuttle bus to the departure hall.
 

Our Head office in Reykjavik is open during the following hours:
Monday - Friday from 8am - 18.00 / 6pm.
Saturday - Sunday our Reykjavik office is open from 9am - 16.00 / 4pm.

You can return the car after office hours in our Reykjavik office. We have a key drop box right next to the entrance on the left. Please note that a car that is returned out of office hours will not be checked in until the next business day and you are responsible for the car until then.

Drop off tips
Remember to fill up the tank to avoid our service fee, which is 5000 ISK (plus the price of filling up the tank).
There is no need to clean the car on the outside, but please throw away all trash before dropping off, we really appreciate it. 

And finally, please make sure you check if you have all your items with you. We advise you to check the glove compartment and under the seats especially. 

Questions after booking

The Vadlaheidargong tunnel in North Iceland

If you are traveling on the ring road through North Iceland you will drive through or drive around the brand new, 7,5 km Vadlaheidargong tunnel. You can read all about this tunnel on our website The Vadlaheidargong tunnel in North Iceland

Each time you drive through the tunnel you will have to pay either of two prices; If you pay within 3 hours of using the tunnel the price is 1.500 ISK but if you wait and pay after 3 hours the price jumps up to 2.500 ISK. 

Please note that if you skip the payment, Iceland car rental will be notified and will charge your credit card for the 2.500 ISK tunnel fee plus a 2.400 ISK service fee, a total of 4.900 ISK. 

What happens if the car breaks down?

If your car breaks down, please call us right away. We will decide the best course of action depending on the level of breakdown.

If the car can be repaired we will guide you to the nearest service garage where the car will be fixed.

In cases of complete breakdown we will bring you a new car as fast as we can.

We always try to find the best and fastest solution for both parties. 

View our Roadside Assistance Map.

Where can I check road conditions and weather?

Visit these helpful sites before you start your journey. You can click on the part of the country you plan to drive through and see road conditions, wind speed, real time web cam footage and more. 

For weather alerts and safety information >         www.safetravel.is
Weather forecast from the Icelandic Met Office > http://en.vedur.is
Road conditions and wind speed in real time >    www.road.is
Road web cameras around the country >            www.road.is/travel-info/web-cams

Do your cars have studded tires or snow chains during winter?

All our rental cars have studded, winter tires during the winter months. We make sure the tires on our cars are suitable for driving in winter conditions out on the Icelandic roads.

However, Icelanders do not use snow chains so we do not rent out snow chains.

Is it possible to modify my reservation after it is confirmed?

Yes, you are able to modify or cancel your reservation after it is confirmed (according to our cancellation policy). You simply need to send us an email and our sales representative will assist you.

For changes to reservations made via a Travel Agency, please contact the relevant agent. You will receive a confirmation of amendment or cancellation by e-mail.

Regarding extensions, please be aware that we are not always able to accommodate your extension requests, especially during high season. Please contact us at least 24 hours before your scheduled drop off so we can do our best to extend.

Please note that no refunds are issued for cancellations within 48 hours or for unused rental days after the pick up has started - view the cancellation policy for details.

Can I book additional extras or equipment?

Yes, you can book additional extras online or at the front desk when you arrive. They involve extra cost and are subject to availability.

Cancellation policy - Early drop off

Our cancellation policy is as follows
If you cancel up to 2 days (48 hours) prior to pick up you get full refund (100% refund).
If you cancel less than 48 hours before pick up you will not get a refund (0% refund), unless you buy our Cancellation Protection.
No shows are not refunded (0% refund).
If you pick up the car, but decide to drop off early, we do not refund the unused, or partly used rental day(s) unless amendments to booking or cancellations have been made prior to the pick-up date.

F-Roads

Check out an informative brochure about F roads in the highlands of Iceland here. It contains information about road opening times and much more. 

Service fees that might apply

Here is a list of service fees that might apply.

Parking fine
There is a 5.000 ISK handling fee for all fines or charges that result from renters use of the car and the renter does not pay himself. Car Rental will charge the renter for fines and charges plus the previously mentioned handling fee.

Speeding fines
If the renter gets a speeding fine, the car rental will send information to the police which will then contact the renter directly. The 5.000 ISK service fee will be charged. You will be notified if this happens.

Extra cleaning
If the car is returned extra dirty inside the renter must pay 15.000 ISK cleaning fee.

Smoking in cars
We do not allow smoking in our cars. If someone smoked inside the car during the rental, the renter must pay 45.000 ISK for cleaning fee.

Picking up damaged car
If the car is damaged and needs to be picked up, the retrieve fee is a total of 350 ISK per km outside of the capital area or a minimum of 35.000 ISK.

Flat tire
If the car is returned with a flat tire, the renter is charged at the time of drop off, total of 30.000 ISK for a small and medium sized car. For a large and luxury car, the total charge is 45.000 ISK at the time of drop off. The tire will then be taken to a tire repair shop and if it is repairable, the total charge is 8.000 ISK and a refund for the difference is made immediately.

Fuel tank
Every rental car comes with a full tank of gas, but it’s the renter’s responsibility to return the vehicle with an equally full tank. Customers who won’t have the time to refuel before dropping off a rental can pay for the fuel fee when dropping off the car. Service fee is 5.000 ISK plus the price for the gas.

Vadlaheidargong tunnel
If you do not pay when you go through this tunnel in North Iceland, the car rental will be notified and will charge your credit card for the 2.500 ISK tunnel fee plus a 2.400 ISK service fee, a total of 4.900 ISK.