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Frequently Asked Questions



Questions about booking

Best price - is on our website

All of our best prices are listed on the website; these are regularly updated with relevant discounts and offers. We cannot offer better prices via email.

What is included in the price?

The Iceland car rental prices include all necessary charges and fees such as:

  • Free shuttle service at Keflavik airport, pick up and drop off
  • 24 hour roadside assistance
  • Free cancellation (until 48 hours before pick up)
  • 24% Local VAT
  • Unlimited mileage/km
  • Airport surcharge if applicapable
  • Winter tires in winter
  • Free booster seat
  • Fuel discount card with free wifi and coffee at Olís and OB gas stations.


The price also includes the following insurance!

  • - PAI (Personal Accident Insurance)
  • - Third party liability insurance
  • - Collision Damage Waiver (“CDW”)

How can I pay for my rental car?

You can pay a 15% down payment now and the rest on arrival. If you prefer, you can also pay the full amount now. Due to high fluctuations in the exchange rate it can be good to pay now to guarantee the price.
 

The best way to book and pay is through the booking engine on our website using a credit card.
We accept Visa, Mastercard, American Express, Diners Club, JCB, Union Pay and Discover.
 

You may be able to pay with a debit card on our website, if your card has an online payment option.

For your information:

We also require a credit card number when you pick up the car to guarantee the rental agreement.

We prefer the person that pays for the car and/or owns the credit card submitted as the guarantee is the lessee that signs the rental agreement. If this is not the same person as the driver we will list the driver as an extra driver.

 

If you only have a debit card, we accept debit cards that have the 16 digit number on the front if you also buy our Platinum Insurance package for the duration of your rental period.

 

No deposit is needed. We simply copy the 16 digit number on your credit card/debit card but will not use it unless there are extra costs such as damages or parking tickets etc. 

 

Please note, card holder must be present to sign the rental agreement !

 

Renting without a credit card

We require a credit card number when you pick up the car to guarantee the rental agreement. 

If you only have a debit card, we accept debit cards that have the 16 digit number on the front if you also buy our Platinum Insurance package for the duration of your rental period.

No deposit is needed. We simply copy the 16 digit number on your credit card/debit card but will not use it unless there are extra costs such as damages or parking tickets etc.

Please note that the card holder must be present to sign the rental agreement! 

The person that owns the card and takes responsibility for the car has to sign the rental agreement. If that is not the same person as the main driver, we will list the driver as an extra driver.;

The main driver and the credit card holder are not the same person, what should I do?

The person that owns the credit card and takes responsibility for the car has to sign the rental agreement. If that is not the same person as the main driver, we will list the driver as an extra driver.

Age requirement and drivers license

All drivers must present driving licenses to rent with Iceland Car Rental.

A full driver's license must have been held for at least 12 months and must be presented at the start of the rental.

Renter must be 20 years old.
 
We accept all driving licenses issued by countries within the EU and USA/Canada. If you are from a country outside those regions we will accept your driving license if it has a license number, your photo, a valid date and is in roman alphabet. If your driving license does not fulfill those requirements you will need an international driving license to drive in Iceland.

Information about our cars

Browse all the cars we offer or specific categories such as small cars, 4x4 cars, vans and minibuses

You can also view automatic cars and manual cars



Insurance and extras

What insurance is included in the price?

The following insurance is included in the price: 

Collision damage waiver (CDW) with 320.000 ISK deductible.
Third party liability insurance (TPLI)
Personal accident insurance (PAI)
 

For more information on the insurance we offer and self risk / liability excess amounts please visit our Insurance page.

Can I get insurance with 0 ISK self risk / liability excess?

Yes! You can buy yourself peace of mind by adding our Platinum insurance which has 0 ISK deductible / liability excess. The Platinum insurance includes: CDW, Super CDW, Theft protection (TP), Tire Insurance (TI), Gravel Protection (GP) and Sand and Ash Protection (SAAP).

The price for a small/medium car is 4950 ISK and for a large 4x4 SUV or Jeep it is 5950 ISK.

You can read more about all the insurance we offer with details on our Insurance page.

What is not included in the insurance packages?

The renter is always responsible for damages, which are not covered by our Silver, Gold or Platinum insurance packages or individual insurance. Examples of this are:

Damages caused to the underside of the vehicle. This also applies if the vehicle rolls over.
Damages caused when driving off road or through waters and rivers
Damages caused to the tires or the wheels of the car (unless you have (TI) tire insurance)
Damages caused by the wind blowing up the door
Damages caused by negligence or driving while intoxicated

Also, please note that towing and rescue is never included in self risk.
For a full list of what is not covered as well as details about our Insurance check out our Terms page.

What extras do you offer?

Read all about the extras we offer on our Extras page

You can always add extras when you pick up the car but we urge you to book in advance to make sure we have the extra available when you pick up the car. 



Office and pick up

What documents will I need at pick up?

You need a valid driving license and a credit card in your name when you pick up the car. It is also helpful to have your passport with you. 

If you only have a debit card, we accept debit cards that have the 16 digit number on the front if you also buy our Platinum Insurance package for the duration of your rental period.

When are the Iceland Car Rental offices open?

Our office by Reykjavik KEF airport is always open for pick ups. If you are dropping off a car at night during our office season you can leave the keys in the drop off box. 


Our office in Reykjavik is open during the following times:
Monday - Friday from 8am - 18.00 / 6pm.
Saturday - Sunday our Reykjavik office is open from 9am - 16.00 / 4pm.

You are able to return out of office hours in our Reykjavik office, by leaving the keys in the drop-box outside our main entrance. Please note that a vehicle that is returned out of office hours will not be checked in until the next business day and you are responsible for the vehicle until then.

Opening hours during the holidays 2018

24 December

Reykjavík office open 09:00 - 13:00 / 9am - 1pm

Keflavík office open 04:00 - kl 16:00 / 4am – 4pm
 

25 December

Reykjavík office open 09:00 – 13:00 / 9am - 1pm

Keflavík office open 07:00 - 16:00 / 7am – 4pm
 

26 December

Reykjavík office open 09:00 – 16:00 / 9am - 4pm

Keflavík office open 04:00 - 24:00 / 4am – 12am
 

31 December

Reykjavík office open 09:00 - 13:00 / 9am – 1pm

Keflavík office open 04:00 - kl 16:00 / 4am- 4pm
 

1 January

Reykjavík office open 09:00 – 13:00 / 9am – 1pm

Keflavík office open 07:00 - 16:00 / 7am – 4pm

Do you offer a shuttle service?

Yes, we have a free shuttle service which goes every fifteen minutes around-the-clock between airline terminals and the rental car parking lots. Check out the route in the video below.

When you exit the customs area, continue straight ahead and outside the airport entrance. From there, you walk through a covered footpath and at the end of the path you will find the shuttle service.  (Yellow shuttle bus).  Our rental office is located very close to the airport (3rd stop).

Can I be sure I will get the car I booked?

We always try to provide the car you booked but unfortunately, we are unable to guarantee the brand and model. If the exact model you booked is unavailable at the time of pick up we will give you a similiar model or an upgrade, that is guaranteed.

Picking up in one location and returning in another location

You can pick up in one location and return in another. Please note that a 5.000 ISK location switch will be added. 

Can I choose to pick up a car out in the country?

Yes, you can choose to pick up and drop off a car in the towns of Akureyri and in Egilstaðir. We do not have sales offices in these locations so we add a location surcharge for this service:  

Akureyri = Pick up or drop off 60.000 ISK.
Akureyri = Pick up and drop off 120.000 ISK.

Egilsstaðir= Pick up or drop off 70.000 ISK.
Egilsstaðir = Pick up and drop off 140.000 ISK.

What happens if I will be late to pick up the car?

If you will be late for some reason please let us know as soon as possible, we will of course hold the car for you. 

If we do not hear from you, we hold the car for 2 hours after your pick up time. After that we might give the car to another customer.



Questions after booking

What happens if the car breaks down?

If your car breaks down, please call us right away. We will decide the best course of action depending on the level of breakdown.

If the car can be repaired we will guide you to the nearest service garage where the car will be fixed.

In cases of complete breakdown we will bring you a new car as fast as we can.

We always try to find the best and fastest solution for both parties. 

View our Roadside Assistance Map.

Where can I check road conditions and weather?

Visit these helpful sites before you start your journey. You can click on the part of the country you plan to drive through and see road conditions, wind speed, real time web cam footage and more. 

For weather alerts and safety information >         www.safetravel.is
Weather forecast from the Icelandic Met Office > http://en.vedur.is
Road conditions and wind speed in real time >    www.road.is
Road web cameras around the country >            www.road.is/travel-info/web-cams

Do your cars have studded tires or snow chains during winter?

All our rental cars have studded, winter tires during the winter months. We make sure the tires on our cars are suitable for driving in winter conditions out on the Icelandic roads. 

However, Icelanders do not use snow chains so we do not rent out snow chains. 

Is it possible to modify my reservation after it is confirmed?

Yes, you are able to modify or cancel your reservation after it is confirmed (according to our cancellation policy). You simply need to send us an email and our sales representative will assist you.

For changes to reservations made via a Travel Agency, please contact the relevant agent. You will receive a confirmation of amendment or cancellation by e-mail. 

Regarding extensions, please be aware that we are not always able to accommodate your extension requests, especially during high season. Please contact us at least 24 hours before your scheduled drop off so we can do our best to extend.

Please note that no refunds are issued for cancellations within 48 hours or for unused rental days after the pick up has started - view the cancellation policy for details.

Can I book additional extras or equipment?

Yes, you can book additional extras online or at the front desk when you arrive. They involve extra cost and are subject to availability.

Cancellation policy - Early drop off

Unfortunately no refunds can be given for unused, or partly used, car hire vouchers unless the amendments or cancellations have been made prior to the pick-up date.

In case of a cancellation, this is our policy;

If you cancel 2 days (48 hours) or more before pick up you get full refund (100% refund). No-show or you cancel less than 48 hours before pickup: No refund (0% refund).

If you make your booking 48 hours or less before pick up and then cancel we do not refund and you have to pay full amount.

F-Roads

Check out an informative brochure about F roads in the highlands of Iceland here. It contains information about road opening times and much more. 

 

Service fees that might apply

If you get a parking ticket we will pay for the ticket and then charge the credit card we have on file. 

If you get a speeding ticket we will send information about you to the police which will then contact you directly.

Here is a list of service fees that might apply.

Parking fine
There is a 5.000 ISK handling fee for all fines or charges that result from renters use of the car and the renter does not pay himself. Car Rental will charge the renter for fines and charges plus the previously mentioned handling fee.

Extra cleaning
If the car is returned extra dirty inside the renter must pay 15.000 ISK cleaning fee.

Smoking in cars
We do not allow smoking in our cars. If someone smoked inside the car during the rental, the renter must pay 45.000 ISK for cleaning fee.

Picking up damaged car
If the car is damaged and needs to be picked up, the retrieve fee is a total of 350 ISK per km outside of the capital area or a minimum of 35.000 ISK.

Flat tire
If the car is returned with a flat tire, the renter is charged at the time of drop off, total of 30.000 ISK for a small and medium sized car. For a large and luxury car, the total charge is 45.000 ISK at the time of drop off. The tire will then be taken to a tire repair shop and if it is repairable, the total charge is 8.000 ISK and a refund for the difference is made immediately.

Fuel tank
Every rental car comes with a full tank of gas, but it’s the renter’s responsibility to return the vehicle with an equally full tank. Customers who won’t have the time to refuel before dropping off a rental can pay for the fuel fee when dropping off the car. Service fee is 5.000 ISK plus the price for the gas.