Frequently Asked Questions

24% Local VAT is included in the price and we don´t take security deposit from your card.

All of our best prices are listed on the website; these are regularly updated with relevant discounts and offers. We cannot offer better prices via email.

The Iceland car rental prices include all necessary charges and fees such as:

• No Security deposit required at pickup 
• Free shuttle service at Keflavik airport, pick up and drop off 
• 24 hour road assistance
• Free cancellation (until 48 hours before pick up)
• 24% Local VAT
• Unlimited mileage/km
• Airport surcharge if applicable
• Studded winter tires in winter
• Weather warning e-mails during your trip
• Cleaning of the car after drop off
• Fuel discount card with free wifi and coffee at Olís and AO gas stations
• No hidden fees

The price also includes the following insurance!

• PAI (Personal Accident Insurance)
• Third party liability insurance
• Collision Damage Waiver (“CDW”)

On arrival we accept Visa, Mastercard, American Express, Diners Club, JCB, Union Pay and Discover credit cards.
We also  accept a debit card, debit/credit card or prepaid credit card only if the card has a 15-16 digit number on the front, and you buy our Platinum Insurance package for the duration of your rental period.

No Security deposit is taken from the card at arrival.

Please note: 
The cardholder/renter and the card used to pay for the booking has to be present at pick up and the card that is used to pay online has to be the same card as is used to guarantee the rental agreement.

We offer two card options:
1. We will accept a credit card as a guarantee, no security deposit is required. If the credit card is not clearly marked as a credit card our front desk staff is not authorised to accept it.
2. We will accept a debit card, debit/credit card or prepaid credit card only if the card has a 15-16 digit number on the front, and you buy our Platinum Insurance package for the duration of your rental period.

If the card or card holder is not present at pick up, we will need another card to pay for the booking as well as guarantee the rental agreeement, otherwise we are not able to deliver the car. The cardholder of this new card will be the renter, their card will be charged for the amount of the booking and the older card will be refunded.

Just remember that the cardholder/renter and all extra-drivers have to be present to sign the rental agreement at pick up. The card used also has to be valid for 90 days after the rental period ends.

Information about credit and debit cards
If you are in doubt whether your card is a debit or credit card, feel free to contact us and we will look up your card number. We have English, French, Polish, Danish and Icelandic speaking agents that are happy to assist you.

Our cancellation policy is as follows
If you cancel up to 2 days (48 hours) prior to pick up you get full refund (100% refund).
If you cancel less than 48 hours before pick up you will not get a refund (0% refund) unless you buy our Cancellation Protection.
No shows are not refunded (0% refund).
If you pick up the car, but decide to drop off early, we do not refund the unused, or partly used rental day(s) unless amendments to booking or cancellations have been made prior to the pick-up date.

This means that if you pay online and present your debit, debit/credit or pre-paid credit card at time of pick up, but decide not to take Platinum insurance, no refund will be made as that is considered a cancellation within our 48 hours no cancellation period.

When you pick up the car, that same card has to be used to guarantee the rental agreement. We offer two card options:

1. We will accept a credit card as a guarantee, no security deposit is required. If the credit card is not clearly marked as a credit card our front desk staff is not authorized to accept it.
2. We will accept a debit card, debit/credit card or prepaid credit card only if the card has a 15-16 digit number on the front, and you buy our Platinum Insurance package for the duration of your rental period.

If the card or card holder is not present at pick up, we will need another card to pay for the booking as well as guarantee for the rental , otherwise we are not able to deliver the car.
The cardholder of this new card will be the renter, their card will be charged for the amount of the booking and the older card will be refunded.

ATTN The cardholder/renter and the card used to pay for the booking has to be present at pick up and the card that is used to confirm order online has to be the same card as is used to guarantee the rental at pickup. 

Just remember that the cardholder/renter and all extra-drivers have to be present to sign the rental agreement at pick up. The card used also has to be valid for 90 days after the rental period ends.

The person that owns the credit card used to confirm the booking online and takes responsibility for the car has to sign the rental agreement. If that is not the same person as the main driver, we will list the card owner as renter/main driver and the other person as an extra driver.

Just keep in mind that all drivers and extra drivers have to be present at pick up to sign the rental agreement. 

The online reservation service is located on a secure server that guarantees the safety of a transaction. The system uses SSL (Secure Socket Layer) encrypting technology. SSL works by encrypting all communications between your computer and our server so the information cannot be intercepted.

• • • Driver must be at least 18 years old. All drivers must have held their license for at least one year before the start of the rental.  The driver must hold a valid licence throughout the period stated in the rental agreement. In other respects, Icelandic law shall apply to the driver.  
    • For small cars: Drivers who are under 20 years old are subject to an additional young driver fee.
    • For Mini bus and SUV’S : Drivers who are under 23 years old are subject to an additional young driver fee.
    • All drivers are required to present an appropriate driver’s license, valid for the car group rented, at the beginning of the rental and a valid passport. Both ID´s will be scanned and may be kept upto two years. Copies are not accepted.

    We accept all driving licenses issued by countries within the EU and USA/Canada. If you are from a country outside those regions we will accept your driving license if it has a license number, your photo, a valid date and is in roman alphabet. If your driving license does not fulfill those requirements you will need an international driving license to drive in Iceland.

Browse all the cars we offer or specific categories such as small cars, 4x4 cars, vans and minibuses. 

You can also view automatic cars and manual cars. 

The following insurance is included in the price: 

Collision damage waiver (CDW)
Third party liability insurance (TPLI)
Personal accident insurance (PAI)

For more information on the insurance we offer and deductible / liability excess amounts please visit our Insurance page.

Yes! You can buy yourself peace of mind by adding our Platinum insurance which has 0 ISK deductible / liability excess. The Platinum insurance includes: Collision damage waiver (CDW), Third party liability (TPL), Gravel Protection (GP), Windshield protection (THP), Theft protection (THP) and Sand and Ash Protection (SAAP).

You can read more about all the insurance we offer with details on our Insurance page.

The renter is always responsible for damages, which are not covered by our Silver or Platinum insurance packages. Examples of this are:

Damages caused to the underside of the vehicle. This also applies if the vehicle rolls over.
Damages caused when driving off road or through waters and rivers.
Damages caused to the tires or the wheels of the car.
Damages caused by the wind blowing up the door.
Damages caused by negligence or driving while intoxicated.

For a full list of what is not covered as well as details about our Insurance check out our Terms page.

Read all about the extras we offer on our Extras page. 

You can always add extras when you pick up the car but we urge you to book in advance to make sure we have the extra available when you pick up the car. 

When you pick up the car, you will need to have a valid driving license and the card used to confirm the online booking with to guarantee the rental. We offer two card options:

1. We will accept your credit card as a guarantee, no security deposit is required at pickup . If the credit card is not clearly marked as a credit card our front desk staff is not authorized to accept it.

2. We will accept you debit card, debit/credit card or prepaid credit card only if the card has a 15-16 digit number on the front and you buy our Platinum Insurance package for the duration of your rental period.

Please note 
The cardholder/renter and the card used to pay for the booking has to be present at pick up and the card that is used to pay online has to be the same card as is used to guarantee the rental agreement.

If the card or card holder is not present at pick up, we will need another card to pay for the booking as well as guarantee for the rental, otherwise we are not able to deliver the car. The cardholder of this new card will be the renter, their card will be charged for the amount of the booking and the older card will be refunded.

Just remember that the cardholder/renter and all extra-drivers have to be present to sign the rental agreement at pick up. The card used also has to be valid for 100 days after the rental period ends.

Information about credit and debit cards
If you are in doubt whether your card is a debit or credit card, feel free to contact us and we will look up your card number. We have English, French, Polish and Icelandic speaking agents that are happy to assist you. 

Our office by Reykjavik int. KEF airport it is open every day of the week from 06:00 to 20:00 (06am-8pm). If you are dropping off a car at night you can leave the keys in the drop off box. 

Please note that a vehicle that is returned out of office hours will not be checked in until the next business day and you are responsible for the vehicle until then.

24 December

Keflavík office open 04:00 - kl 16:00 / 5am – 4pm

25 December

Keflavík office open 07:00 - 16:00 / 7am – 4pm

26 December

Keflavík office open 05:00 - 24:00 / 5am – 12am

31 December

Keflavík office open 05:00 - kl 16:00 / 5am- 4pm

1 January

Keflavík office open 07:00 - 16:00 / 7am – 4pm

Easter day

Keflavík office open 07:00 - 16:00 / 7am – 4pm

Yes, we have a free shuttle service which goes every fifteen minutes from 5am to 6pm between the airport and our rental office.  

Our Keflavik car hire office is easily accessible from KEF airport via shuttle bus. The shuttle bus is a free service which runs every 15 minutes from 5 am to 6 pm (05:00 to 18:00) daily. If you arrive in Iceland between 6 pm and 2 am (18:00 and 02:00), our team will collect you from Keflavik airport and bring you to the office. Please call 415-2500 on your arrival to arrange pickup. 

To access the shuttle bus, simply exit the customs area and continue straight ahead. The stop is located just outside of the entrance to Keflavik International airport. Once you are onboard the bus, our office is located at the 4th stop. .

If you’d prefer to walk, the journey from the airport to our office takes approximately 5 minutes. You will see the routes you can take in the map shown here.

We always try to provide the car you booked but unfortunately, we are unable to guarantee the brand and model. If the exact model you booked is unavailable at the time of pick up we will give you a similiar model or an upgrade, that is guaranteed.

We only have one rental office and it is not possible to drop off at another location.

No, unfortunately we do not have sales offices out in the country.

If you will be late for some reason please let us know as soon as possible, we will of course hold the car for you.

If we do not hear from you, we hold the car for 2 hours after your pick up time. After that we might give the car to another customer.

If you are dropping off in our office by Reykjavik KEF international airport we advise you to be there at least 3 hours before your flight. The airport is a busy international airport with many planes leaving at the same time. Once you have returned the car to our lot, you can take the shuttle bus to the departure hall.
 

Drop off tips:
Remember to fill up the tank to avoid our service fee, which is 5000 ISK (plus the price of filling up the tank).
There is no need to clean the car on the outside, but please throw away all trash before dropping off, we really appreciate it. 

And finally, please make sure you check if you have all your items with you. We advise you to check the glove compartment and under the seats especially. 

If you are traveling on the ring road through North Iceland you will drive through or drive around the brand new, 7,5 km Vadlaheidargong tunnel. You can read all about this tunnel on our website The Vadlaheidargong tunnel in North Iceland. 

Each time you drive through the tunnel you will have to pay price of 1.650 ISK.

Please note that if you skip the payment, Iceland car rental will be notified and will charge your credit card for the 1.650 ISK tunnel fee plus a 5.000 ISK service fee, a total of 6.650 ISK. 

 HOW TO PAY ONLINE THE TOLL ROAD:

You have two options to pay the tunnel: before and after passing through

1. I want to register BEFORE going through the tunnel:

Go to www.tunnel.is and register your car for the period you will be driving through the tunnel. Thereby, you will be charged the regular fee of 1.650 kr for each trip you do during your registration.

Be aware of:

-We don’t charge you for registering the car. You will be charged only for the trips you do.

-You must drive through the tunnel during your registration period.

-Don´t register your car later than your rental car period ends or the next user could use your account. 

2. I want to register AFTER going through the tunnel:

Go to www.tunnel.is within the next 3 hours of your trip if you want to pay the regular fee of 1.650 ISK.

Be aware of:

-If you go through the tunnel and you don´t register your car in the next 3 hours, car rentals will be notified and will charge your credit card for the tunnel fee plus their own service fee.

There are free WIFI points on the east entrance of the tunnel and in the gas station N1 in the west, that you can use to register and pay the toll.

The tunnel shortens the Ring Road by 16 km (10 miles), saving drivers up to 12 minutes in good weather conditions. Information about weather and road conditions is found at www.safetravel.is.

If your car breaks down, please call us right away. We will decide the best course of action depending on the level of breakdown.

If the car can be repaired we will guide you to the nearest service garage where the car will be fixed.

In cases of complete breakdown we will bring you a new car as fast as we can.

We always try to find the best and fastest solution for both parties. 

View our Roadside Assistance Map.

Visit these helpful sites before you start your journey. You can click on the part of the country you plan to drive through and see road conditions, wind speed, real time web cam footage and more. 

For weather alerts and safety information >         www.safetravel.is
Weather forecast from the Icelandic Met Office > http://en.vedur.is
Road conditions and wind speed in real time >    www.road.is
Road web cameras around the country >            www.road.is/travel-info/web-cams

All our rental cars have studded, winter tires during the winter months. We make sure the tires on our cars are suitable for driving in winter conditions out on the Icelandic roads.

However, Icelanders do not use snow chains so we do not rent out snow chains.

Note:

Iceland laws allow for vehicles to be fitted out with winter tires from November 1st. to April 15th each year

Yes, you are able to modify or cancel your reservation after it is confirmed (according to our cancellation policy). You simply need to use the "Manage my booking" tab on our website or send us an email and our sales representative will assist you.

For changes to reservations made via a Travel Agency, please contact the relevant agent. You will receive a confirmation of amendment or cancellation by e-mail.

Regarding extensions, please be aware that we are not always able to accommodate your extension requests, especially during high season. Please contact us at least 24 hours before your scheduled drop off so we can do our best to extend.

Please note that no refunds are issued for cancellations within 48 hours or for unused rental days after the pick up has started - view the cancellation policy for details.

Yes, you can book additional extras online or at the front desk when you arrive. They involve extra cost and are subject to availability.

Our cancellation policy is as follows:

If you cancel up to 2 days (48 hours) prior to pick up, you get full refund (100% refund).
If you cancel less than 48 hours before pick up, you will not get a refund (0% refund).
No shows are not refunded (0% refund).
If you pick up the car, but decide to drop off early, we do not refund the unused, or partly used rental day(s).

Only our 4WD cars ar allowed for F-roads. Check out an informative brochure about F roads in the highlands of Iceland here. It contains information about road opening times and much more. 

Here is a list of service fees that might apply.

Parking fine, Tickets and Tunnel fee
There is a 5.000 ISK handling fee for all fines or charges that result from renters use of the car and the renter does not pay himself. Car Rental will charge the renter for fines and charges plus the previously mentioned handling fee.

Speeding fines
If the renter gets a speeding fine, the car rental will send information to the police which will then contact the renter directly. The 5.000 ISK service fee will be charged. You will be notified if this happens.

Extra cleaning
If the car is returned extra dirty inside the renter must pay 15.000 ISK cleaning fee.

Smoking in cars
We do not allow smoking in our cars. If someone smoked inside the car during the rental, the renter must pay 45.000 ISK for cleaning fee.

Picking up damaged car
If the car is damaged and needs to be picked up, the retrieve fee is a total of 350 ISK per km outside of the capital area or a minimum of 35.000 ISK.

Flat tire
If the car is returned with a flat tire, the renter is charged at the time of drop off, total of 30.000 ISK for a small and medium sized car. For a large and luxury car, the total charge is 45.000 ISK at the time of drop off. The tire will then be taken to a tire repair shop and if it is repairable, the total charge is 8.000 ISK and a refund for the difference is made immediately.

Fuel tank
Every rental car comes with a full tank of gas, but it’s the renter’s responsibility to return the vehicle with an equally full tank. Customers who won’t have the time to refuel before dropping off a rental can pay for the fuel fee when dropping off the car. Service fee is 5.000 ISK plus the price for the gas.

Vadlaheidargong tunnel
If you do not pay when you go through this tunnel in North Iceland, the car rental will be notified and will charge your credit card for the 1.650 ISK tunnel fee plus a 5.000 ISK service fee, a total of 6.650 ISK.

Yes, you can.

What is the European Health Insurance Card?

A free card that gives you access to medically necessary, state-provided healthcare during a temporary stay in any of the 28 EU countries, Iceland, Liechtenstein, Norway and Switzerland, under the same conditions and at the same cost (free in some countries) as people insured in that country.

Cards are issued by your national health insurance provider.

Important – the European Health Insurance Card:

• is not an alternative to travel insurance. It does not cover any private healthcare or costs such as a return flight to your home country or lost/stolen property,
• does not cover your costs if you are travelling for the express purpose of obtaining medical treatment,
• does not guarantee free services. As each country’s healthcare system is different services that cost nothing at home might not be free in another country.

Please note: when you move your habitual residence to another country, you should register with the S1 form instead of using the EHIC to receive medical care in your new country of habitual residence.