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Frequently Asked Questions



Questions about booking

Best price - is on our website

All of our best prices are listed on the website; these are regularly updated with relevant discounts and offers. We cannot offer better prices via email.

What is included in the price?

The Iceland car rental prices include all necessary charges and fees such as:

  • - 24% Local VAT
  • - Unlimited mileage/km
  • - Full fuel tank - full to full policy 
  • - We are partners with Olís and OB gas stations. Attached to the keychain of your car keys is a  discount tag that gives you extra discount at Olís gas stations all around the country. As a bonus you get free coffee, free wifi and discount off food and beverages at their stations.

 

The price also includes the following insurance!

  • - PAI (Personal Accident Insurance)
  • - Third party liability insurance
  • - Collision Damage Waiver (“CDW”)
  • - Super CDW insurance 
  • - Gravel Protection
  • - Theft Protection
  • - Tire insurance

How can I pay for my rental car?

You can pay a 15% down payment now and the rest on arrival. If you prefer, you can also pay the full amount now. Due to high fluctuations in the exchange rate it can be good to pay now to guarantee the price.
 

The best way to book and pay is through the booking engine on our website using a credit card.
We accept Visa, Mastercard, American Express, Diners Club, JCB, Union Pay and Discover.
 

You may be able to pay with a debit card on our website, if your card has an online payment option.

For your information:

We also require a credit card number when you pick up the car to guarantee the rental agreement.

We prefer the person that pays for the car and/or owns the credit card submitted as the guarantee is the lessee that signs the rental agreement. If this is not the same person as the driver we will list the driver as an extra driver.

 

If you only have a debit card, we accept debit cards that have the 16 digit number on the front if you also buy our Platinum Insurance package for the duration of your rental period.

 

No deposit is needed. We simply copy the 16 digit number on your credit card/debit card but will not use it unless there are extra costs such as damages or parking tickets etc. 

 

Please note, card holder must be present to sign the rental agreement !

 

Renting without a credit card

We require a credit card number when you pick up the car to guarantee the rental agreement. 

If you only have a debit card, we accept debit cards that have the 16 digit number on the front if you also buy our Platinum Insurance package for the duration of your rental period.

No deposit is needed. We simply copy the 16 digit number on your credit card/debit card but will not use it unless there are extra costs such as damages or parking tickets etc.

Please note that the card holder must be present to sign the rental agreement! 

The person that owns the card and takes responsibility for the car has to sign the rental agreement. If that is not the same person as the main driver, we will list the driver as an extra driver.;

The main driver and the credit card holder are not the same person, what should I do?

The person that owns the credit card and takes responsibility for the car has to sign the rental agreement. If that is not the same person as the main driver, we will list the driver as an extra driver.

Age requirement and drivers license

All drivers must present driving licenses to rent with Iceland Car Rental.

A full driver's license must have been held for at least 12 months and must be presented at the start of the rental.

Renter must be 20 years old.
 
We accept all driving licenses issued by countries within the EU and USA/Canada. If you are from a country outside those regions we will accept your driving license if it has a license number, your photo, a valid date and is in roman alphabet. If your driving license does not fulfill those requirements you will need an international driving license to drive in Iceland.



Insurance and extras

What insurance is included in the price?

The following insurance is included in the price: 

CDW
Super CDW
Gravel Protection
Theft Protection
Tire Insurance

For more information on the insurance we offer and self risk / liability excess amounts please visit our Insurance page.

Can I get insurance with 0 ISK self risk / liability excess?

Yes! You can buy yourself peace of mind by adding our Platinum Iceland insurance which has 0 ISK self risk / liability excess. The Platinum insurance includes: CDW, Super CDW, Theft protection (TP), Tire Insurance (TI), Gravel Protection (GP) and Sand and Ash Protection (SAAP).

The price for a small/medium car is 2995 ISK and for a large 4x4 SUV or Jeep it is 3595 ISK.

You can read more about all the insurance we offer with details on our Insurance page.

What is not included in the Platinum insurance package

The renter is always responsible for the following damages, which are not covered by our Silver, Gold or Platinum insurance packages or individual insurance: 

Damages caused to the underside of the vehicle
Damages caused when driving off road or through waters and rivers
Damages caused by the wind blowing up the door
Damages caused by negligence or driving while intoxicated

Also, please note that towing and rescue is never included in self risk.

What extras do you offer?

Read all about the extras we offer on our Extras page

You can always add extras when you pick up the car but we urge you to book in advance to make sure we have the extra available when you pick up the car. 



Office and pick up

Do you offer a shuttle service?

Yes, we have a free shuttle service which goes every fifteen minutes around-the-clock between airline terminals and the rental car parking lots. Check out the route in the video below.

When you exit the customs area, continue straight ahead and outside the airport entrance. From there, you walk through a covered footpath and at the end of the path you will find the shuttle service.  (Yellow shuttle bus).  Our rental office is located very close to the airport (3rd stop).



Questions after booking

Where can I check road conditions and weather?

Visit these helpful sites before you start your journey. You can click on the part of the country you plan to drive through and see road conditions, wind speed, real time web cam footage and more. 

For weather alerts and safety information >         www.safetravel.is
Weather forecast from the Icelandic Met Office > http://en.vedur.is
Road conditions and wind speed in real time >    www.road.is
Road web cameras around the country >            www.road.is/travel-info/web-cams

Is it possible to modify my reservation after it is confirmed?

Yes, we allow you to modify or cancel your reservation after it is confirmed, see information under Cancellation policy. You simply need to send us an email and our sales representative will assist you. For changes to reservations made via a Travel Agency, please contact the relevant agent. You will receive a confirmation of amendment or cancellation by e-mail. You should print these and keep them for your records.

Can I book additional extras or equipment?

Yes, you can book additional extras online or at the front desk when you arrive. They involve extra cost and are subject to availability.

Cancellation policy - Early drop off

Unfortunately no refunds can be given for unused, or partly used, car hire vouchers unless the amendments or cancellations have been made prior to the pick-up date.

In case of a cancellation, this is our policy;

If you cancel 2 days (48 hours) or more before pick up you get full refund (100% refund). No-show or you cancel less than 48 hours before pickup: No refund (0% refund).

If you make your booking 48 hours or less before pick up and then cancel we do not refund and you have to pay full amount.

F-Roads

Check out an informative brochure about F roads in the highlands of Iceland here. It contains information about road opening times and much more.